Careers

Kimkim was created by experienced travel entrepreneurs. Our mission is to help independent travelers have unforgettable travel experiences by creating custom trips that perfectly match the unique requirements and desires of each traveler. We do this by combining cutting-edge technology with a global network of travel specialists. This combination of humans and technology creates magical experiences that can’t be achieved through technology alone.

We have helped tens of thousands of couples, families, groups, and individuals plan trips of a lifetime to over 90 destinations. Whether you and your loved ones want to dive into Italy's rich culinary culture, explore Costa Rica's jungles, or challenge yourself with a trek in the Himalayas, we can help turn your dream into the perfect trip.

  • Fullstack Rails Engineer (A few roles, Mid - Senior Level)
  • Customer Support Specialist
  • Destination Development and Operations Specialist
  • Travel Operations and Sales Specialist
  • Destination Development Manager

  • Fullstack Rails Engineer (A few roles, Mid - Senior Level)

    We are looking for driven, curious, self-motivated engineers to join us and grow with us. You’ll join our growing team with many opportunities to design new product features, improve code structure and best practices, strengthen development processes, and take on additional ownership and responsibilities.

    We are hiring for a few roles to build up the engineering team and we are looking for a variety of experience levels from Mid to Senior levels.

    You should expect to work on all layers of the system, from designing the DB structure, business logic, views, UI, interactions, analytics, AB Tests, internal dashboards & tools, and more. This is a great opportunity to learn more about each of these areas.

    We are a small distributed company looking for people who are comfortable balancing several responsibilities.

    Our product and engineering team is based in the San Francisco Bay Area and meet in San Francisco 2 times a week for more collaborative discussions and working the other days remotely. You're welcome to work in-office more than that if you like.

    About kimkim
    Kimkim helps travelers have unforgettable authentic travel experiences. We do this by connecting independent travelers with local specialists who design personalized itineraries including activities, accommodations, and transportation. 

    We partner with passionate travel specialists in 90+ destinations around the world who work with top local activity operators, guides, and accommodations. All trips are 100% climate neutral.

    Read kimkim traveler reviews on TrustPilot

    Travel demand is coming back strongly in 2022, and we expect this year to be a great year for kimkim as we double down on the growth we saw in the second half of 2021. We have a long, focused product roadmap to improve our travel planning tools for both our specialists and travelers.

    The kimkim team is currently based in a few hubs:
    • Our headquarters is in Boulder with our CEO and head of Destination Development and Customer support teams.
    • The Product and Engineering teams are based in the San Francisco Bay Area
    • The Destination Development Team is based in our Amsterdam office.
    About the Engineering & Product Team
    Kimkim is a marketplace, and the product and engineering teams are building products to help our specialists, travelers, and our internal support team—in essence, 3 distinct products to drive the growth of the overall marketplace. 

    For example:
    • For our specialists: we are building tools to quickly create beautiful itineraries and price them effectively.  We build tools to help our specialists manage many concurrent ongoing traveler trips and tools to help prioritize their time for the most likely trips to book.
    • For our travelers: we want to create a fun and engaging onboarding experience, where travelers can tell us what they are looking for on their trip.  This also helps us match them to the best available specialist. We are also experimenting with ways to increase brand loyalty as well as creating “6-star experiences” during the trip. 
    • For our internal team: we want to build tools and metrics to help our team grow our specialist network in a “quality guaranteed” way.  We identify best practices and try to train and encourage the rest of the partner network to adopt them.  We want to be able to share metrics that help pinpoint specific areas for growth and improvement for each partner company.  
    As an early member of our team, you will have the opportunity to shape these three distinct products. 

    We work in a flexible way distributed across multiple time zones, with most communication asynchronous. Daily communication is over Slack and Zoom, and we rely on shared Google Docs, Jira, Figma, and Loom videos to communicate asynchronously. 

    No specs are 100% final. We encourage and expect everyone on the team to share their perspectives and feel comfortable sharing different viewpoints to help us understand the tradeoffs between certain implementation decisions/designs from a technical perspective.

    We break projects into smaller chunks, with each typically taking 0-3 days from start to launch. We have no scheduled releases and push code several times a week or day as projects are ready. We try to design and code for flexibility, as we typically make changes once we see things live and in use.

    We are looking for people who communicate clearly, set good expectations, and deliver consistently.

    Examples:
    About the Full-stack Position
    This is a growth-focused role: We are looking for people who are looking to grow in their skills and responsibilities to become a leader on the team as we continue to hire more engineers. We are looking for people who are comfortable with changing product roadmaps as we want to stay flexible and adapt to new challenges and opportunities. 

    Tech Stack, Tools, Key Services
    Heroku • Rails • Postgres • Bootstrap • Redis • AWS (RDS, S3, CloudFront)
    SendGrid • Mapbox • Stripe • Twilio 
    Jira • Bitbucket • Figma • Rollbar • Looker • Google Analytics

    Have other suggestions, improvements? Great, let us know!

    Growth Goals & Expectations
    As a small but lean startup, we have many opportunities to take on ownership and responsibility. As travel comes back in 2022 we expect to re-grow quickly and sustainably.


    Hiring Process & Expectations
    • Interested? Email us at engineering@kimkim.com with your resume (or apply on Angel.co) and some information about why you think you are a great fit for kimkim and this role. 
    • Interviews will include technical discussions as well as meeting with others on the team, such as the Head of Product and CEO/Founder.
    • Technical Interview
      • We want the process to reflect daily work as closely as we can.
      • We will share background info on a mock project before the interview so that you can familiarize yourself with the scope, requirements, and think about how you would approach the project.
      • During the interview, you should be able to react to new requirements that come in scope and be comfortable discussing different solutions and tradeoffs.
      • You'll be asked to write code in some form in a shared editor. But, we don't get caught up in semantics. It's great if you have Rails experience. If not, code in whatever language you think makes the most sense for your skills and the situation. Make up a language as long as it’s not too abstract. We are more interested in the process and your approach.
    While we do not require previous experience in any particular language, strong candidates will have some experience in full-stack development (DB to UI), ideally on some web-based, consumer-facing product.

    We are looking for people with a well-rounded skill set who are looking to learn and help us grow the team and the company.

    Apply now

    Customer Support Specialist

    If you’re passionate about travel and customer service, have excellent communication skills, and are excited to ensure that travelers have a great experience while planning trips of a lifetime, this is the job for you!

    Kimkim works with local travel specialists to help travelers plan trips to 90+ destinations around the world.  The Customer Support Specialist's role is to qualify incoming trip requests to ensure that travelers are matched with specialists who are a great fit and to handle inbound customer support inquiries through phone, email, and chat.  This is a full-time, Saturday-Wednesday position and will be based out of kimkim’s Boulder, Colorado office.  The Customer Support Specialist will meet in the office Tuesday and Wednesday with the ability to work remotely on Saturday, Sunday, and Monday. 


    Company Description

    Kimkim was created by experienced travel entrepreneurs.  Our mission is to help independent travelers have unforgettable travel experiences by creating custom trips that perfectly match the unique requirements and desires of each traveler.  We do this by combining cutting-edge technology with a global network of travel specialists.  This combination of local expertise and technology creates magical experiences that can’t be achieved through technology alone.

    We have helped tens of thousands of couples, families, groups, and individuals plan trips of a lifetime to over 90 destinations.


    Key tasks and responsibilities:

    • Respond to support emails and phone calls from travelers, helping them with their trips, explaining how kimkim works, and answering other queries
    • Review and monitor incoming trip requests to ensure that our services are a good fit for travelers' needs before trip planning begins
    • Call prospective travelers to share information about the trip planning process at kimkim, set the right expectations, and clarify missing details on trip requests
    • Collaborate with our local partners and travelers to ensure a great all-around travel experience 
    • Develop new approaches to improve the traveler experience further and help build their trust in kimkim
    • Assist in the planning and implementation of ad hoc projects as needed

    We are looking for people who:
    • Enjoy jumping on a phone call with travelers to understand their travel requirements 
    • Have an entrepreneurial mindset and are eager to learn, experiment, and continuously strive to improve
    • Are highly adaptable and able to operate effectively in a rapidly changing startup environment
    • Have excellent communication skills—both written and verbal (phone calls)
    • Consistently go above and beyond assigned tasks in pursuit of the broader goal of helping travelers have amazing experiences
    • Are comfortable not knowing all the answers and good at asking questions
    • Are highly organized and able to prioritize and track a large number of initiatives at once
    • Pay close attention to detail to ensure every traveler's request is taken into consideration
    • Have a strong track record of delivering what they set out to do (and letting colleagues know when unexpected delays happen)
    • Are able to work independently, as well as be a great team player
    • Are eager to proactively take on new projects and more responsibility
    • Have a passion for travel and a good intuition for travel planning
    • Are excited to work collaboratively with a global team
    • Have some customer service and/or sales experience (preferred, not required)
    Let’s close the confidence gap!  Please apply even if you don’t meet every qualification.  We’d love to hear from you!


    What we offer:

    🏖 Flexible PTO policy
    ⚕️ 100% employer-paid health insurance
    📈 401(k)
    🗓 Saturday, Sunday, and Monday work remotely
    💻 Macbook Pro and cell phone
    🍻 Company sponsored happy hours, lunches, and team-building events
    🎉 Casual, fun office environment
    🌍 Inclusive, international team committed to our values
    🌱 Ample growth and professional development opportunities
    ✈️ Opportunities for travel credit/team travel


    Position details:

    The salary range for this position starts at $40k per year.  Final offers may vary based on several factors including experience and expertise.

    This is a full-time, Saturday-Wednesday position and will be based out of kimkim’s Boulder, Colorado office.  The Customer Support Specialist will meet in the office Tuesday and Wednesday with the ability to work remotely on Saturday, Sunday, and Monday. 

    Please note that this role will require some work outside of normal hours and is not on a 9-5, 40-hour workweek basis. Kimkim offers extensive opportunities for career growth in a fast-growing startup environment.

    To apply for this position, please email your resume and a brief cover letter to team@kimkim.com.


    Destination Development and Operations Specialist

    We are looking for a self-motivated and ambitious destination development and operations specialist with travel expertise in a European country. The specialist’s responsibilities will be three-fold.

    One part of the responsibility is to develop a strong infrastructure of suppliers and travel operators who will provide high-quality services in line with company guidelines. Additionally, the destination development and operations specialist will build relationships with these suppliers to create an advantage and ensure a high-quality experience for our travelers.

    The second part of the destination development and operations specialist’s role is to execute travel bookings. This includes reserving hotel, air, transfers and other travel services as needed for a traveler’s trip. The specialist should have great attention to detail, to ensure that all details for confirmed services are up-to-date and accurate. Additionally, they will provide in-trip support as needed. 

    The third part will be to work with the product and engineering teams to continue to enhance the operations process and help design a world-class operations product.

    Key Responsibilities:

    Developing the travel product in the destination

    • Understanding travelers’ desired locations and travel preferences to determine the travel products kimkim provides
    • Identifying and vetting suppliers to ensure high-quality experiences
    • Building relationships with suppliers to create an advantage for kimkim travelers
    • Ensuring suppliers provide services in line with company ​guidelines
    • Use destination insight to help create content for marketing purposes
    Overseeing travel operations
    • Operating client trips, including booking hotel, air, transfers and other travel services
    • Verifying that confirmed services are up-to-date and accurate 
    • Ensuring that all requests are processed within the specified time schedule
    • Providing in-trip support as needed
    Enhancing the operations process
    • Work with product/engineering to improve the operations process 
    • Develop and maintain metrics, analytical reports, key performance indicators to optimize operations
    • Develop and deliver workflow process and systems improvements within operations, and work closely with the product and engineering teams to create a world-class operations product 
    About You

    As a destination development and operations specialist at kimkim, you will be given ownership of developing the destination and ownership of the success and execution of the trips in your destination of expertise. Because of the level of responsibility, we are seeking candidates with a track record of entrepreneurship and who show a strong ability to deliver results. 
    • Extensive knowledge of a European country; connections with hotels, tour operators, and transportation in said country is a bonus
    • Good intuition and a passion for planning and booking travel
    • Excellent communication skills—both written and verbal
    • Impeccable attention to detail
    • An entrepreneurial mindset and an eagerness to learn, experiment, and continuously strive to improve
    • Highly adaptable and able to operate effectively in a rapidly changing startup environment
    • Highly organized and able to prioritize and track multiple projects at once
    • Solid analytical skills, and the ability to leverage data to drive key decisions
    • Excited to build strong relationships with both partners and colleagues
    • Have a strong track record of delivering what you set out to do (and letting colleagues know when unexpected delays happen)
    • Able to work independently, with support from a global team
    • Eager to proactively take on new projects and more responsibility
    • The ability to communicate in additional languages is a bonus
    Position Details: 

    This position is based out of kimkim’s Amsterdam office. The destination development and operations specialist will need to be available during business hours in their chosen destination of expertise. We are open to partially remote arrangements. 

    Please note that this role will require some evening and weekend work, and is not on a strict 9-5 basis. Kimkim offers extensive opportunities for career growth in a small startup environment.

    Apply now

    Travel Operations and Sales Specialist

    We are looking for a meticulous and customer service-oriented operations and sales specialist to coordinate the logistics and travel arrangements corresponding to booked client trips, enhance the operations process, and assist throughout the entire travel sales process.

    The specialist’s responsibilities will be three-fold. Their primary responsibility will be to oversee operations and execute travel bookings. This includes reserving hotel, air, transfers, and other travel services as needed for a traveler’s trip. The specialist will need to maintain strong relationships with our suppliers and partners, and assist in determining the best method for completing bookings. This individual should have great attention to detail and strong organizational skills to ensure that all elements of confirmed services are up-to-date and accurate for multiple clients at a time. 

    The second part of the operations and sales specialist role will be to assist with the travel sales process as needed. This includes onboarding new clients, answering general travel-related questions as well as specific inquiries about the destination, ​​crafting trip plans that meet the traveler’s needs and preferences, and utilizing your expertise to convert prospective travelers to confirmed bookings. Additionally, the specialist will provide in-trip support. 

    The third part will be to work with the product and engineering teams to continue to enhance the operations process and help design a world-class operations product. 

    Key Responsibilities

    Coordinating Travel Operations

    • Confirming reservations for hotel, air, transfers and other travel services
    • Corresponding by phone and/or email with hotels and other suppliers (tour operators, ground transportation, etc.) to check rates and availability
    • Determining the best methods for booking different components of each trip plan
    • Verifying that confirmed services are up-to-date, accurate, and fit in the schedule of the traveler’s itinerary 
    • Ensuring that all requests are processed within the specified timeframe
    • Coordinating with the sales and development team regarding the status of reservations
    • Submitting payments to our travel partners in a timely manner
    • Assisting with department projects and sales coverage as needed
    Enhancing the Operations Process
    • Working with product/engineering to improve the operations process and to create a world-class operations product 
    • Maintaining and understanding key metrics, analytical reports, and key performance indicators to optimize operations
    • Developing and delivering workflow process and systems improvements within operations
    Assisting With the Sales Process
    • Responding to all traveler inquiries within 24 business hours
    • Making calls to travelers and providing guidance and insight on the destination
    • Helping to craft a trip plan that meets the traveler’s needs and preferences
    • Answering questions about elements of the traveler's trip plan, kimkim’s services, general travel-related information, etc.
    • Converting potential travelers into confirmed bookings
    Providing In-Trip Support 
    • Acting as a point of contact for travelers should emergencies or issues arise during travel
    • Notifying travelers of any trip updates and communicating changes as needed
    • Coordinating with travel partners to make timely adjustments when requested or required by the traveler
    About You

    As an operations and sales specialist at kimkim, you will be given ownership of securing reservations and the execution of booked trips, ensuring our travelers have an amazing experience. Because of the level of responsibility, we are seeking candidates with a track record of overseeing multiple projects and deadlines, and who show a strong ability to deliver results. 
    • Excellent communication skills—both written and verbal
    • Impeccable attention to detail
    • Highly organized and able to prioritize and track multiple projects at once
    • Strong customer service skills and a passion for helping others
    • Background in managing multiple projects/accounts; experience with payment processing preferred
    • Some sales experience preferred, but not required
    • An entrepreneurial mindset and an eagerness to learn, experiment, and continuously strive to improve
    • Highly adaptable and able to operate effectively in a rapidly changing startup environment
    • Solid analytical skills, and the ability to leverage data to improve processes
    • Excited to build strong relationships with both partners and colleagues
    • Have a strong track record of delivering what you set out to do (and letting colleagues know when unexpected delays happen)
    • Able to work independently, with support from a global team
    • Eager to proactively take on new projects and more responsibility
    • A passion for travel planning and a strong desire in growing into a travel sales role
    • The ability to communicate in Spanish is a bonus

    Position Details

    This position is based out of kimkim’s Boulder, Colorado office. The operations and sales specialist will meet in the office Tuesday - Thursday with the ability to work remotely on Mondays and Fridays. 

    Please note that this role will require some evening and weekend work, and is not on a strict 9-5 basis. Kimkim offers extensive opportunities for career growth in a small startup environment.

    To apply for this position, please email your resume and a brief cover letter to careers+operations@kimkim.com.

    Apply now

    Destination Development Manager

    Kimkim works with local travel specialists to help travelers plan trips to 90+ destinations around the world. We are looking for entrepreneurial leaders to set strategy and drive growth in a subset of kimkim’s destinations, in collaboration with local travel companies and internal teams. The Destination Development Manager role serves as the lynchpin to ensure that an ever-increasing number of travelers have an amazing experience in kimkim’s key destinations.

    Key responsibilities:

    Shape our destination and partner network strategy

    • Determine KPIs for growth in key destinations, track progress, and drive successful completion, course-correcting where necessary
    • Develop and implement growth plans to help high potential local partners scale on the kimkim platform
    • Identify, recruit, onboard, and build strong relationships with additional exceptional local specialists to best serve our travelers’ needs
    • Flag key gaps in our product offerings to travelers aligned with kimkim’s overall strategic objectives, and collaborate with local partners to fill them
    • Leverage kimkim’s roadmap for destination development, and share lessons learned to help the team improve future efforts
    Help our local partners be successful on kimkim
    • Train partners on best practices and how to use the platform and its tools
    • Monitor behavior and share regular feedback to help local partners improve their performance on the platform
    • Identify local partner needs, and work with internal teams including Customer Support and Product and Engineering to develop solutions
    Improve our destination marketing and optimize demand and supply
    • Map out the destination marketing approach
    • Collaborate with local partners and our Content team to create new content and improve existing content
    • Increase partner capacity to meet forecasted demand
    • Monitor volume and quality of inbound requests, and ensure appropriate distribution of requests across the network
    We are looking for people who:
    • Have an entrepreneurial mindset and are eager to learn, experiment, and continuously strive to improve
    • Are highly adaptable and able to operate effectively in a rapidly changing startup environment
    • Have a track record of developing creative solutions to unstructured challenges and taking ownership of large initiatives
    • Are highly organized and able to prioritize and track multiple projects at once
    • Have solid analytical skills, and are able to leverage data to drive key decisions
    • Have excellent communication skills—both written and verbal
    • Are able to build strong relationships with both partners and colleagues
    • Are comfortable not knowing all the answers and are good at asking questions
    • Pay close attention to detail 
    • Have a strong track record of delivering what they set out to do (and letting colleagues know when unexpected delays happen)
    • Are able to work independently, as well as be a great team player
    • Are eager to proactively take on new projects and more responsibility
    • Have a good intuition for travel planning
    • Leverage their personal experience to maintain a traveler-centric mindset
    Education and experience:

    Bachelor’s or Master's degree and 5-10 years of relevant experience preferred.

    Position details:
    This position is based in either our Amsterdam or Boulder office. We are open to partially remote arrangements.

    Please note that this role will require some evening and weekend work, and is not on a strict 9-5 basis. Kimkim offers extensive opportunities for career growth in a small startup environment.

    To apply for this position, please email your resume and a brief cover letter to team@kimkim.com.